Frequently Asked Questions
Can I purchase items using cash, cheque or postal order?Yes, we accept concealed cash, personal cheque and postal orders only with orders over £15 (Please note these are sent at your own risk and we cannot be held responsible for lost cash! We recommend using Recorded Delivery.)
Please use the contact form or email us at care@rocknrose.co.uk with the items you’d like to order and how you’d like to pay. We will then contact you with the necessary details and your fabulous items will be with you in no time!
Can I return an item?If you are not happy with your Rock ‘n Rose item(s) in any way, please please contact us using the contact form.
We cannot accept returns or give refunds for unsuitable items or personalised items. If you feel we have misdescribed our item(s) or if your item(s) are faulty then you are entitled to a full refund for the individual product.
Do you sell wholesale?Yes! Please contact us via the contact form with details of your store and any images you may have. We'll then send over a price list.
What forms of payment do you accept?
We gladly accept Visa, MasterCard, Maestro, Solo, American Express, Discover, or regular account payments all through PayPal.
How secure is this store?
This store uses PayPal for payments, and PayPal automatically encrypts your confidential information in transit from your computer to ours using the Secure Sockets Layer protocol (SSL) with an encryption key length of 128-bits (the highest level commercially available).
Do I need a PayPal account to purchase from this store?
No, you are not required to have a PayPal account to purchase from this store. Although if you already have a PayPal account you may use it.
